Privacy Policy
Secure Information Collection
THE PAWSHOP ONLINE collects information necessary to provide HVAC repair services through our digital platform. This includes your name, address, contact details, payment information, and HVAC system specifications. When you schedule service, we collect information about your repair needs, equipment type, and preferred service times. We also gather technical data about your interaction with our website and mobile platform, including IP addresses, device information, and usage patterns to improve your experience.
How We Use Your Information
Your personal information enables us to schedule HVAC services, dispatch appropriate technicians, process payments, and maintain your service history. We use your contact information to send appointment confirmations, service reminders, and emergency notifications. System specifications help our technicians prepare for your service call with appropriate parts and tools. We analyze aggregated, anonymized data to improve our platform, optimize technician routing, and develop new service features. We never sell your personal information to third parties for marketing purposes.
Information Sharing with Service Partners
To facilitate HVAC repairs, we share necessary information with our network of certified technicians. This includes your address, contact number, system details, and repair requirements. Technicians receive only the information needed to complete your service safely and efficiently. We also share information with payment processors for transaction handling and with manufacturers for warranty registration when applicable. All service partners are contractually bound to maintain confidentiality and implement appropriate security measures. We may disclose information if required by law or to protect safety, rights, or property.
Data Security Measures
We implement comprehensive security protocols to protect your personal and payment information. Our platform uses encryption for data transmission and storage. Access to customer information is restricted to authorized personnel and technicians with active service assignments. We regularly audit our security practices and update systems to address emerging threats. While we employ industry-standard protections, no online platform can guarantee absolute security. We recommend maintaining strong passwords and promptly notifying us of any suspected unauthorized access to your account.
Communication Preferences
By using our platform, you consent to receive service-related communications via email, text message, or phone calls. These include appointment confirmations, technician arrival updates, service follow-ups, and emergency notifications. You may opt out of promotional communications while continuing to receive essential service messages. HVAC safety alerts and critical maintenance reminders will be sent regardless of communication preferences. You can manage your notification settings through your online account dashboard or by contacting our customer support team.
Data Retention and Your Rights
We retain service records for seven years to comply with warranty requirements, tax regulations, and to provide historical reference for returning customers. Payment information is kept only as long as necessary to process transactions and meet financial compliance standards. You have the right to access, correct, or request deletion of your personal information, subject to legal and contractual obligations. Account holders can download their service history through the customer portal. To exercise your privacy rights, contact our data protection team through the contact information provided on our platform.
Third-Party Services and Tracking
Our platform may integrate with third-party services for analytics, payment processing, and mapping. These services may collect information about your interactions with our platform. We use cookies and similar technologies to remember preferences, analyze site traffic, and improve functionality. Our website may contain links to external sites, including manufacturer websites and partner services. This Privacy Policy applies only to information collected through THE PAWSHOP ONLINE platform. We encourage you to review the privacy policies of any third-party sites you visit.